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Payment Policy

Payment Policy

Last updated: April 16, 2024

Secure Payments: We use industry-standard encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.

1. Payment Schedule

Deposit Payment

  • 50% of total safari cost
  • Required to confirm booking
  • Due within 48 hours of booking
  • Secures your reservation

Final Payment

  • 50% remaining balance
  • Due 30 days before departure
  • Automatic reminder sent
  • Required for trip confirmation

2. Accepted Payment Methods

Credit/Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Bank Transfers

  • Wire Transfers
  • SWIFT Transfers
  • Local Bank Transfers
  • Mobile Money (M-Pesa)

Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Samsung Pay

3. Currency and Pricing

Pricing Currency Accepted Payment Currencies Exchange Rate
USD (Primary) USD, EUR, GBP, KES Current market rates applied
EUR (Available) EUR, USD, GBP Updated daily
KES (Local) KES, USD Central Bank of Kenya rates

4. Payment Processing Times

  • Credit/Debit Cards: Instant processing
  • PayPal: 1-2 business days
  • Bank Transfers: 3-5 business days
  • International Wire: 5-7 business days
  • Mobile Money: Instant (Kenya only)

5. Payment Security

Security Measures

  • SSL Certificate encryption
  • PCI DSS compliance
  • 3D Secure authentication
  • Fraud detection systems
  • Regular security audits

Your Protection

  • No payment details stored
  • Secure payment gateways only
  • Encrypted data transmission
  • Chargeback protection
  • 24/7 monitoring

6. Payment Receipts and Confirmation

  • Automatic email confirmation upon successful payment
  • Detailed receipt with transaction reference
  • Invoice copy sent within 24 hours
  • Booking confirmation updated in real-time
  • Payment history accessible in client portal

7. Failed Payments and Declines

7.1 Common Decline Reasons

  • Insufficient funds
  • Expired card details
  • International transaction restrictions
  • Bank fraud prevention measures
  • Incorrect billing information

7.2 Resolution Steps

  1. Contact your bank to authorize international transactions
  2. Verify all payment details are correct
  3. Try an alternative payment method
  4. Contact our payment support team
  5. Consider bank transfer as backup option

8. Late Payment Policy

Important: Timely payments are essential to maintain your booking
  • Deposit: 48 hours grace period, then booking may be released
  • Final Payment: 7 days grace period with daily reminders
  • Late Fees: $25 per day after grace period expires
  • Cancellation: Booking may be cancelled after 14 days
  • Re-booking: Subject to availability and current rates

9. Refund Processing

9.1 Refund Timeline

  • Credit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days
  • International Transfers: 10-21 business days

9.2 Refund Method

  • Refunds processed to original payment method
  • Bank transfer fees deducted from refund amount
  • Currency conversion at current rates
  • Written confirmation provided for all refunds

10. Group Payment Options

For groups of 6 or more travelers:

  • Individual Payments: Each person pays separately
  • Split Payments: Divide total among group members
  • Lead Payer: One person pays for entire group
  • Corporate Accounts: Special terms for companies
  • Payment Plans: Extended payment schedules available

11. Special Circumstances

11.1 Last-Minute Bookings

Bookings made less than 30 days before departure:

  • Full payment required immediately
  • Expedited processing available
  • Credit card payments recommended
  • Subject to immediate confirmation

11.2 Peak Season

During high-demand periods (July-September, December-January):

  • Higher deposit requirements may apply
  • Stricter payment deadlines
  • Limited payment plan options
  • Immediate booking confirmation required

12. Payment Support

Need help with payments? Our dedicated support team is here to assist:

Contact Information

Email: info@boostsafaris.africa

Phone: +254 725 522071

WhatsApp: +254 725 522071

Support Hours

Monday-Friday: 8:00 AM – 8:00 PM EAT

Saturday: 9:00 AM – 5:00 PM EAT

Sunday: 10:00 AM – 4:00 PM EAT

Emergency: 24/7 WhatsApp support

13. Banking Details

For direct bank transfers (contact us for current details):

Note: Bank details are provided separately for security reasons. Please contact our payments team for wire transfer instructions.

14. Tax and Additional Fees

  • VAT: 16% applicable on services (where required)
  • Processing Fees: May apply for certain payment methods
  • Currency Conversion: Bank rates may apply
  • International Transfer Fees: Sender’s responsibility
  • Chargeback Fees: $50 for disputed transactions

Questions?

If you have any questions about our payment policy or need assistance with your payment, please don’t hesitate to contact our friendly support team at info@boostsafaris.africa